All IDTECHS Packages (product) offers unconditional refunds to Customers up to 15 days from the day of purchase. Customers may be asked to provide a valid reason for claiming a refund. IDTECHS provides a transparent online resolution procedure for settling disputes and may direct refund requests through that channel so that product and service providers may make alternative suggestions for resolving such requests.
Ongoing subscriptions and recurring charges may be cancelled at any time. The cancellation will take place from the next billing period. A cancellation will only cancel future billings. The above time periods relating to refunds will also apply in respect to each subscription or recurring charge payment.
The IDTECHS dispute system is designed to help both vendors and customers resolve disputes in a polite and amicable manner. Failure or delay in dealing with dispute processes may result in the matter being decided by IDTECHS.
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